Asset Publisher

Asset Publisher

FAQs

One bag per passenger not exceeding overall dimension (65x55x35)​ cm, maximum 25 kg and handbag or laptop bag, additionally.​

You can make bookings using our iOS and android mobile apps, through web (www.hhr.sa), or by calling our Customer Care Center services 920004433 or at the Station Sales Offices.

As we are currently operating under promotional periods, no discounts are available for students. There is a discount for a special need person, the discount is applicable with a valid disabled person identification card.

A full coach that combines luxury with comfort and privacy can be reserved. HHR also provides a special service for businessmen, where a dedicated train can be reserved.

HHR is keen to provide the necessary services at its stations. These include:

  • Limousine cars.
  • A restaurant and prayer area.
  • Car parks charged by hour.
  • Waiting lounges.
  • Business lounges.
  • A gift and newspaper corner.
  • ATM.
  • A bookshop.

You can refer to the station locations map available at the website under: "Stations > select a Station " to learn the locations of all stations or install our mobile app (HHR) to locate us.

No. However, taxis services are available.

The ticket can be refunded or altered by from the website, mobile-apps and visiting any station.

Changes permitted with fee (time before departure).

Economy

Business

Time

10% of the ticket price

Free

Before 24 hours

20% of the ticket price

10% of the ticket price

24 hours - 20 min

No changes are allowed

Less 20 min

 

Cancellations permitted with fee (time before departure).

Economy

Business

Time

20% of the ticket price

Free

Before 24 hours

50% of the ticket price

35% of the ticket price

24 hours - 20 min

No cancellations are allowed

Less 20 min

​​​

For safety and security reasons, HHR apologizes for not accepting any personal shipments not accompanying a passenger.

Post payment, you will receive an email with the E-Ticket attachment and an SMS with the Ticket numbers.​​​​​​

There is a discount for a special need person. The discount is applicable with a valid disabled person identification Card.​​​​​​​​​​​

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